FAQs
SHIPPING
You'll be emailed a shipping confirmation when your order has left the Polymer_ headquarters. If you have not received a shipping confirmation email within a few days of placing your order or there is a problem with your shipment, please reach out to us through our Contact Us page.
TRACKING
Your email shipping confirmation will include your orders tracking information. If for any reason your tracking number is missing from your email or is not trackable, please reach out to us through our Contact Us page.
Please note: tracking information may not show accurately until it is scanned by the carrier.
SHIP TIMING
We will ship all orders out in the order they come in, within 2-3 business days.
SHIPPING RATES
Domestic (continuous United States):
Standard Shipping rates apply
Free Shipping for all orders over $75.00
Alaska & Hawaii:
USPS Air shipping rate of $15.00 for all orders
Free Shipping for all orders over $100.00
US Territories:
USPS Air shipping rate of $20.00 for all orders
Free Shipping for all orders over $100.00
Armed Forces:
Polymer_ is proud to offer free shipping all the time to our armed forces, in the Americas, Europe and the Pacific.
RETURNS
Polymer_ is proud to offer a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it with original tags. It must also be in the original packaging.
Polymer_ is proud to offer a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it with original tags. It must also be in the original packaging.
Polymer_ can only accept returns for items purchased from thepolymerprogram.com.
SHIPPING RETURNS
To return your product, you should mail your product to Polymer_ at: 1860 Volk Avenue Long Beach California US 90815
You will be responsible for paying for your own shipping costs for returns due to buyers remorse. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returns due to buyers remorse. Shipping costs are non-refundable.
However, Polymer_ is happy to accept returns and refund or replace items if they are defective or damaged. In these situations, please contact us for a prepaid return label to be emailed to you. Polymer_ will not be able to issue a credit or refund for shipping cost incurred on your own.
Please keep in mind that depending on where you are located, transit time may vary for your returned product to reach Polymer_.
Please keep in mind that depending on where you are located, transit time may vary for your returned product to reach Polymer_.
EXCHANGES
If you would like an exchange for a different item, simply follow the standard returns process and place a new order for the item you'd like. This will ensure we stock is available for the item you want.
SALE ITEMS
Only regular priced items are eligible for a full refund, unfortunately sale items cannot be refunded.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. As well as, notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thepolymerprogram.com.
For all other inquires, please go to the Polymer_ contact us page and reach out via email.